4G Wireless Pro

Service Overview

Service Description	A Wireless broadband service is available to residential customers when you have your electricity connected with us.
Availability	We offer broadband services across New Zealand, however, broadband availability can vary depending on your property and connection type. You can check your availability of our services when signing up on our website or by calling us on 0800 269 769.

Service Charges & Data Allowance

The monthly price for 4G Wireless Pro is detailed below. Prices are inclusive of GST and are current as of 1 April 2026. All pricing is subject to change with 30 days’ notice.

To find out more about our current pricing, visit our website or give us a call on 0800 269 769.

Service Charge	Data Allowance	Promotion
$65/month (4G Wireless Pro)	Unlimited	$65 p/m

Optional Add – On

Service

Monthly Charge

Home Phone Plan

$10 – National Residential Calling Plan*

$20 – Mobile + International Calling Plan (An add on to your National Calling Plan)

If you have one of our Broadband Plans, you can add our Home Phone Packages from $10/month. We also give you the option to add on our Unlimited Mobile and International Calling Package to our National Calling Plan.

*Landline is only available on fibre plans with a Black Box Powersupplied modem. It’s not available if you’re using your own modem or on a wireless broadband plan.

Modem

New Modem

$170²

²If you leave in the first 24 months you will be required to pay a $170 Modem Fee.

Additional Data Charges

All Plans

There are no additional data charges on our plans. All fibre plans include unlimited data. Our Wireless Lite plan comes with a 300GB monthly data allowance

Set Up Charges

Standard Setup	Your connection is usually set up within 5 - 10 days. This can take a bit longer depending on your modem choice and the type of installation required.
Modem	There’s no upfront installation charge for standard fibre. If you choose a modem from us, a $20 postage fee applies.
Modem Fee	A $170 fee applies if you leave within 24 months and have a Black Box Power supplied modem.

Other Charges

Early Termination Fee	If you terminate or switch away from Black Box Power within 24 months of becoming a customer, any joining credits applied will be added to your final bill.
Modem Return	Wireless modem must be returned unopened within 14 days of cancellation, or charges may apply.
Bundle Requirement	Broadband is available when you have electricity with us.

Broadband Performance Information

Independent Info

Uses NZ Wireless network, with performance comparable to other providers.

Speed Factors

Our average speeds are based on the headline speeds provided by local fibre companies. The speeds you experience may vary depending on a range of factors, including your device and its capabilities, the number of devices connected, your operating system and web browser, and whether you’re connected to your modem over WiFi.

Find out more about factors that may influence your speed.

If you’re using a modem supplied by Black Box Power, it’s capable of delivering national peak-time average speeds, subject to the factors outlined above. If you’re using your own modem, you may not experience the same speeds on our fibre service.

For independent information on broadband performance across different providers, plans and technologies, visit Measuring Broadband NZ , where you can also view the latest reports.

Access Type

Wireless

Contract Terms

Minimum Contract Period	24 months
Early Termination Fee	If you request a Black Box Powermodem and leave in the first 24 months, a $170 modem fee will apply.
Notice period	30 days’ notice is required to cancel your broadband service*
Other Requirements	You must have your electricity with us to add broadband to your account. If you cancel your power account, your broadband account will be cancelled.

*Applicable to customers on the Enable network only.

Policies

Fair Use

Fair Use Policy applies

Effects on Other Services

Power Dependency	Broadband requires mains power to work. If there’s a power outage, your broadband and any services that rely on it may stop working, unless you have a battery backup at home.
VoIP Limitation	Landline and VoIP services depend on your broadband connection, so they’ll be unavailable if your broadband is down, including during outages or power loss.
Compatibility	Check compatibility with services like alarms and EFTPOS before switching. Some services, including landlines, medical alarms, and security systems, may not work over broadband. It’s your responsibility to confirm with your provider that your existing services will continue to operate. If they don’t, you may be unable to contact 111 in an emergency. We recommend having a charged mobile phone or an alternative way to get help.

Complaints & Disputes

Complaints	Customer support available via Black Box Power support
Disputes	Telecommunications Disputes Resolution (TDR) scheme, a free independent service to help customers resolve broadband disputes. For more information about TDR, see their website.