Schedule of Fees

From time to time additional fees may apply to your energy account with us. Below you will find our Schedule of Fees.

Fees

Amount

Failure to provide 30 days’ notice to terminate Agreement – Early Termination Fee. $150.00+GST
Special or Final Read $30.00
Additional Manual Meter Read Fee  $12.00
Electricity Reconnection From $75.00*
Electricity Disconnection (per visit) $95.00*
Electricity After Hours Reconnection** $125.00
Gas Disconnection or Reconnection As quoted
Gas After Hours Disconnection or Reconnection** As quoted
Gas Same Day Disconnection or Reconnection As quoted
Safety Reconnection and Disconnection (based on the network) $30 - $200.00
LPG Cylinder Rental Rate (per day) As quoted
LPG Bottle Fee (per bottle) As quoted
LPG Urgent Bottle Delivery Fee From $130
LPG Weekend and Public Holiday Urgent Delivery Fee From $180
Debt Administration $25.00
Customer Site Visit $60.00
Electricity Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test) As quoted
Lost Asset Fee  As quoted
Electricity New Connection or Livening $95.00
Electricity Capacity Upgrade or Downgrade As quoted
Gas Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test) As quoted
Gas New Connection or Livening As quoted
Gas Capacity Upgrade or Downgrade As quoted
Bill Copy $5.00
In Store Payment Fee $2.50
Physical Bill Delivery Fee $2.50
Credit Refund (Direct Credit only. Free on Closed Accounts). $15.00
Pricing Plan Change (one free change per annum). $15.00
Bond Up to $150.00
COV (Certificate of Verification) $170.00
No Access Fee $25.00
Administration of Arrears Up to $1.15/day

 

The above fees may be adjusted in accordance with your Product Schedule.

All fees are GST inclusive except for the Early Termination Fee.

A combination of charges may apply to individual tasks.

A 1.5% credit card surcharge fee will be charged and added to payments made by Mastercard and Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.

Your account will be charged in New Zealand Dollars.

*If your disconnection or reconnection fee is going to exceed this, we will make contact with you.  

**The afterhours fee applies to any reconnection that is requested after 4pm and for completion the same day, or any reconnection where the customer requests that it be done from 4pm onwards. The after hours reconnection fee also applies to Weekends and Public Holidays. Additional charges may apply for public holiday LPG deliveries. 

 

Broadband and Phone

Standard rates for excessive Broadband usage will be charged at $0.1+GST/GB

Fees Amount (GST inclusive)
Monthly Unlimited Broadband Depends on plan type (see schedule below)
Modem Delivery / Modem Return Fee $20
Modem Fee $170
Blocking Fee $12
Unblocking Fee $12
Administration of Arrears $1.15 per day

Standard and Bundle-Up Rates if you have requested a Black Box Power Modem

 

Starter

ADSL/VDSL 

Standard Fibre

(UFB 30/10) 

Lite Fibre*  

(UFB 50/10) 

Everyday Fibre

(UFB 300/100) 

Fibre Pro  

(UFB max/500) 

Standard Rates (GST

inclusive)

$100/month

$100/month

$86/month

$110/month

$126/month

BundleUp Rates (GST

inclusive)

$85/month

$85/month

$71/month

95/month

$111/month

 *The Lite Fibre plan is only available to customers on the Chorus network. The $65 per month includes a $5 per month modem fee and a $60 per month plan. If you BYO Modem, you will pay the $60 per month for the Lite Fibre plan. 

 

Standard Rates if you are using your own Modem

 

Starter

ADSL/VDSL 

Standard Fibre

(UFB 30/10) 

Lite Fibre*  

(UFB 50/10)

Everyday Fibre

(UFB 300/100)

Fibre Pro  

(UFB max/500)

Standard Rates (GST inclusive)

$75/month

$75/month

$60/month

$85/month

$100/month

 

Standard Rates if you are using a Smart Fibre connection

 

Standard Fibre

(ADSL/VDSL) 

Standard Fibre*  

(UFB 50/10) 

Everyday Fibre

(UFB 300/100) 

Fibre Pro  

(UFB max/500) 

Smart Fibre Standard Rates (GST

inclusive)

$79/month

$79/month

$89/month

$103/month

Smart Fibre Ready (GST

inclusive)

$78/month

$78/month

$88/month

$102/month

 

Phone Service

Our base product for the Phone Services is the National Landline Plan which includes line rental. This feature can be added if you have requested a Black Box Power Modem.

Fees Amount (GST inclusive)

Unlimited National Landline Calling

Line Rental (base product)

$10/month

Add-ons

 

Unlimited NZ Mobile Calling

Unlimited International Landline Calling to 30 Countries*

$20/month

Other Phone Charges*

See blackboxpower.co.nz/phone

*Other Charges will apply if you make calls outside of your chosen calling plan.  For a list of countries included in the above plan, visit blackboxpower.co.nz/phone

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